Die bonding customer support
After the sale, the key test of customer service kicks in. Can you reach a human being trained in your system who can quickly deal with your issue? The customer support process begins the moment we receive your call or email. An MRSI employee will engage you in a dialogue about your needs and what you want to accomplish. After understanding your goals, we create and communicate a clear path of action to achieve success. This process of listening to you, the customer, and providing quick and timely deliverables is repeated until all your needs have been met and you are satisfied.
At MRSI, we believe that fast and effective customer support is essential to the customer experience. Whether you have lost your system documentation; require assistance with an application, or have an in-depth technical question, the MRSI customer support team is here to assist and enhance your experience with our products.
Our customer-centric solutions set the industry standard for accuracy, reliability, yield and throughput. After system acceptance at our factory, we guarantee a quick installation with additional training on the new machine. At any time, thereafter, our customers can contact us by email or phone for other support services. The MRSI team also offers training on your site or in Tewksbury, away from your daily demands.
Along with these services, our products are competitively priced because we believe in offering the best value based on top performance and functionality within the industry. We are focused on improving our customers’ performance and have been delivering on that promise for over 35 years.
To learn more about our customer service please contact our Customer Support/Hotline: +1 978 758 5897 (8am-8pm Eastern Time Mon-Fri) or email customer support at service.mrsi@mycronic.com or our sales representatives at sales.mrsi@mycronic.com.